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Digital Government

Maastricht School of Management (MSM)

Certificate / Diploma Short course Maastricht

Course description

Qualification Certificate
Field of study Economics, commerce, management and accounting
Course summary Exploiting the e-Government potential: how to provide better public services at lower costs.
Course description e-Government is much more than providing government services over the internet, or moving interactions to digital platforms. It empowers public institutions to improve internal operations and (at the same time) improve service delivery and service quality. e-Government allows one to systematically seek to improve service delivery by analyzing operations and outcomes as e-Government generates vast amounts of operational data. The immense promise of “big data” to improve services and reduce costs has so far been focused on data analytical tools used to transform vast amounts of data into value. There has been less attention for the strategic challenges of capitalizing on big data’s promise. To fulfill this promise, adequate policies need to be implemented. This requires a deep understanding on how to identify and overcome gaps, how to reduce bureaucracy and increase transparency and how to avoid failure. This program addresses e-Government issues at strategy and policy level. The program will help you develop your analytical skills and enhance your capabilities on leading e-Government projects, particularly in contexts where you face (severe) resource constraints.
Study subjects • (Senior) Managers and executives of a public entity • Senior Policy makers and Public sector consultants • IT service providers that help implementing e-Governent • Academics and educators with an interest in public administration and e-Government policies
Course objectives • e-Government policy and strategy analysis sessions, formulation of action plan • Introduction to big data, data science and artificial intelligence and what it can do for your governmental and public institutions • Formulation and implementation of adequate e-Government policies • Social media and civic engagement • International case examples with a strong orientation on sustainable development
ECTS credits 0.00
Duration 2 week(s)
Language of instruction English
Instruction modes case study, excursion, group assignment, group discussion, individual assignment, lecture, oral presentation, self study
Accreditation -

About the institution

Department MSM - Maastricht School of Management
Information about the institution Founded in 1952, Maastricht School of Management (MSM) is one of the oldest and most international business schools in the Netherlands. MSM offers research-driven and internationally accredited programs in management, amongst others (Executive) MBA, Master in Management, MSc in Management and Engineering and Doctorate degree programs. Its research-based Doctorate in Business Administration (DBA) program is ranked number two in the world. MSM’s MBA is ranked #2 in the Netherlands and #11 in Europe, according Eduniversal’s 2015 Best Masters ranking. Additionally MSM offers many shorter professional and executive courses, as well as tailor-made programs in a broad range of expertise areas specifically designed to help organizations successfully deal with today’s global market challenges. MSM is located in the beautiful historical city of Maastricht in the Netherlands - right in the heart of Europe. MSM offers its programs in Maastricht and across the world through collaboration with various partner institutions. Around 1,000 students graduate every year from MSM’s programs, and MSM alumni occupy top positions in business, government and academia.


Admission requirements
  1. Bachelor’s degree in a relevant field of study or its professional equivalent.
Language requirements
IELTS overall band 6.0
TOEFL computer based 213
TOEFL internet based 80
TOEFL paper based 550
Professional experience required -
Duration 2 week(s)
Application deadlines
Start date EU/EEA Students Non-EU/EEA students
23 Mar 2020 23 Feb 2020 23 Feb 2020
Tuition fees
Year EU/EEA Non-EU/EEA Institutional
2019 (FT)n.a.€ 4898n.a.
2020 (FT)n.a.€ 4898n.a.

In short, the following rules apply:

  • The “EU/EEA rate” is the regular fee for students from within the EU/EEA.
  • The “non-EU/EEA rate” is the rate for students from outside the EU/EEA.
  • The “institutional rate” is for all students who have already obtained a bachelor’s or master’s degree and who want to start a second programme leading to a degree at the same level or at a lower level.
  • Note that FT, PT and D stand for "full-time", "part-time" and "dual", respectively.

Make sure you contact your institution to find out what rate applies to you. The rates listed here are estimates.


Orange Knowledge Programmes (OKP), MSP, MENA Scholarship Programme , Netherlands Fellowship Programmes (NFP), StuNed Scholarship Programme

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Executive Education


Contact information for the institution

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